Strategic communications leader with more than ten years of experience developing and executing internal and external communications programs supporting business and organizational objectives in multiple industries. Resourceful, detail-oriented and flexible team player with extensive experience in creating and managing content for various channels including websites, social media, apps and intranets. Passionate about using the written word to design seamless and intuitive user experiences.
EXPERIENCE
Citigroup, Jersey City, NJ
January 2023 – January 2024
Execute a global communications strategy that aligns with the culture and goals of the Treasury and Trade Solutions (TTS) Technology organization.
Technology Communications Consultant
Create and implement communications strategy to promote Scaled Agile transformation in TTS, featuring a 6-episode series that included videos, articles, interactive web features, infographics, tech talks and executive fireside chats
Develop, write and deliver content across multiple internal and external communications channels supporting TTS Technology, including launching a “Day in the Life” and “Away” series
Support the management of the TTS Technology people strategy programs across all pillars, including Talent, Voice Of the Employee (VOE)/Manager Effectiveness and Diversity and Inclusion
Angelo Gordon, New York, NY
September 2021 – August 2022
Create and manage internal and external communications in support of the firm’s strategic priorities for 550 employees in offices across the U.S., Europe and Asia.
Vice President, Communications
Developed and managed the firm’s Corporate Social Responsibility (CSR) messaging for internal and external audiences, focusing on firm culture, diversity & inclusion and community engagement
Created and managed content for the firm’s intranet platform, including drafting and posting articles focused on firm culture, CSR initiatives, business, leadership and operational initiatives
Developed and led management of the CSR section of the firm website by drafting content and making ongoing updates and enhancements
Managed production of monthly staff e-newsletter and other internal communications, including providing support to the HR team, the Diversity & Inclusion Council, and the Women’s Network
McKinsey & Company, New York, NY
October 2020 – August 2021
Collaborate with consultants to create and publish their insights on McKinsey’s website and apps in the form of articles, reports, blogs, videos, podcasts, infographics, newsletters and other formats.
Editorial Consultant, Digital Publishing
Manage the process of publishing thought leadership to McKinsey.com and the McKinsey Insights app and ensure timely distribution to appropriate audiences
Liaise with design and production teams to determine data-visual concepts, agree on timelines and anticipate and resolve issues
Ensure web and app pages are clear, usable, and conform with publishing best practices, such as optimization for search, taxonomy tagging, inline linking and accessibility
Support promotional efforts for all content, including preparing email newsletters and app notifications and executing special projects that showcase innovation in digital publishing
American Express, New York, NY
May 2014 - December 2019
Managed internal and external communications in support of the company’s Global Merchant & Network Services (GMNS) initiatives for 5,000 employees and the public.
Manager, Corporate Affairs & Communications
Developed and implement external communications programs to support the business goals of GMNS, including traditional media relations and social media influencer campaigns
Created and edited talking points, Q&As, press releases, bylines to direct messages for GMNS business units and subsidiaries, including Plenti, InAuth and Accertify
Initiated and managed employee communications plans promoting strategy, brand awareness and inspiring employee engagement using tactics such as quarterly, live-streamed town halls, videos and memos
Managed agency relationships to ensure highest level of performance and results
Manager, Technology Communications
Developed global employee communication campaigns to ensure adoption of new and updated technologies, such as the Bring Your Own Device Program for all global employees
Authored articles and produced weekly newsletters for 5,000 global Technology employees
Managed large-scale employee events, such as quarterly global town halls, regional roundtables and annual hackathons
McKinsey & Company, New York, NY
January 2012 – May 2014
Created and managed communications in support of the firm’s strategic priorities for 16,000 employees in approximately 100 offices in 50 countries and the public.
Senior Editor, Digital Communications
Led the redesign and content development for practice and office pages of McKinsey.com
Worked with senior leaders to develop key messages and incorporate them into content
Collaborated with designers to ensure sites followed branding guidelines
Worked with developers on functionality to ensure a seamless user experience
Manager, Global Internal Communications
Designed communications plans to support the firm’s priorities, including Branding and the client value proposition
Advised partners, consultants and senior support staff on a wide range of issues, including crisis management situations
Coordinated programs to keep the department connected with its target audiences including taking a pulse on their attitudes, needs, priorities and communications preferences
Managed the development of videos, apps, micro sites, Web content and other communications with vendors, agencies and internal creative resources
Wrote news stories and feature articles for the intranet
Moody’s Corporation, New York, NY
August 2006 – January 2012
Responsible for the management of global employee communications for Moody’s, its corporate parent and subsidiaries, including 4,700 employees in 27 countries.
Assistant Vice President – Global Internal Communications
Developed and executed strategies and processes that are aligned with the firm’s business objectives and initiatives to drive employee engagement, satisfaction and productivity
Supervised Communications Specialist, Events Specialist and Communications Coordinator
Managed the intranet as a strategic employee communications tool and the primary means of sharing information across the firm
Led a major intranet redesign project to migrate to new platform (SharePoint 2010) and develop communications strategies
Organized and executed town halls for worldwide staff, including the company’s first company-wide town hall webcast
Managed employee appreciation events for global corporate staff
Communications Specialist – Global Internal Communications
Created the company’s first intranet publication and weekly e-newsletter
Managed and produced content for internal publications, including daily updates to the intranet publication, weekly e-newsletter and the employee annual report
EDUCATION
Columbia University, New York, NY
MS, The Graduate School of Journalism
Rutgers University, New Brunswick, NJ
BA, Communication/Journalism and Mass Media; Minor: English
Google, UX Design Professional Certificate
UX Content Collective, UX Writing Certificate
Expected: February 2024
COMPUTER SKILLS
Figma, Adobe XD, Jamboard, Airtable, ContactMonkey, SurveyMonkey, Qualtrics, Photoshop, WordPress and SharePoint
LANGUAGES
English (native speaker), French (beginner)
AFFILIATIONS
User Experience Professional Association (UXPA), International Association of Business Communicators (IABC), NY Women in Communications, Columbia and Rutgers University Alumni Associations, Five Borough Bicycle Club and New York Road Runners